Feb 8, 2016

The Three Steps to Efficient Self-Service Support

The “build it and they will come” logic is not enough to create successful self-service. Creating an efficient self-service experience is a three step process.

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Feb 4, 2016

Always Be Learning

In order to succeed and bring continued value to the organization, employees must make the choice to overcome these obstacles. Why? Because in business, there is one inherent truth - in order to stay relevant, whether collectively as a business or as an individual, you must always be learning.

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Feb 2, 2016

Why Companies Should Invest in Customer Self-Service

With such a heavy emphasis placed upon consumer satisfaction, some organizations have found an unusual source to help them consistently deliver excellent customer service: their own customer base.

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Feb 1, 2016

How to Minimize Technical Debt and Reverse Grind

Reducing technical debt in your code will make your team more efficient in long term and keep your application quality standards high.

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