Nov 12, 2015

Benefits Of Moving A Discussion Board To A Q&A Format

Today's web makes massive amounts of knowledge available, but for most of us there's a limit to how much effort we're willing to invest to find it. The Q&A format, when applied in a community with a commitment to high content quality standards, can greatly reduce the effort required to find any particular piece of knowledge.

Read more
Oct 28, 2015

Executive Video Series: How Does Knowledge Management Improve Customer Service?

Check our latest video installment of DZone Software's CEO, Rick Ross. He explains how "self-service" has become the preferred model of customer service across all types of industries.

Read more
Oct 23, 2015

Developers, It's Not All About Coding!

In the mind of a developer, the concept of writing (outside of coding) can seem daunting to say the least. However, Mike Borozdin, the senior director of engineering at DocuSign who previously worked at Microsoft has a unique piece of advice, "I would advise folks in software to do one thing, and that's write." Developers need to hone this skill because the business is increasingly collaborative; open source projects invites worldwide participation, and developers who take on the task of writing clear, concise findings of their products, are moving the industry forward as a whole.

Read more
Oct 5, 2015

Speak Up: Ideation in the Workplace

You’ve heard the complaint time and time again by professionals working in big corp organizations that their opinions don’t matter, or rather they’re never even been asked.

Read more
Sep 9, 2015

Executive Video Series: Why Do Companies Need Enterprise Knowledge Management?

In our new video series, we sat down with DZone CEO, Rick Ross, to discuss the future of enterprise knowledge management and social collaboration.

Read more